The following testimonials are from Wellness & Lifestyles’ valued clients.
Each year while we conduct our Quality Management Audits we ask our clients to provide opinions on W&L as an organisation, our services and our therapists. We also ask if there are areas of our services that can be improved upon or new services they would like us to consider providing.
“Here at Marten Residential we have two Occupational Therapists from Wellness & Lifestyles that assist us with our allied health needs. We have recognised that Occupational Therapists can actually do all the mobility assessments that a Physiotherapist can, as well as complete any resident Complex Pain Management treatments. On top of this, they assist us with showering and toileting assessments and even PAS and Cornell Assessments when required. It’s great to have access to this wide scope of knowledge when we need it and it often allows us to get our ACFI submissions in earlier.” Belinda Sharp – ECH Marten Residential Care Centre
“Thankyou so much to Michael and your team for doing a very professional job. I have received the bound report and will visit MFH today to hand it over.
MFH had their 2 day Accreditation on 12th&13th and the report was valuable evidence in our strive for high standards. Michael was fantastic and he delivered an excellent education session that I would recommend to all Aged Care facilities and care staff including GPs. We hope to continue our association with Wellness&Lifestyles Aust.” Cathy Louden – Aged Care Access Iniative Project RN“Alex (therapists coordinator) thank you so much for your understanding and willingness to help me out with this situation. It is just another of the many reasons that I enjoy working for Wellness and Lifestyles. The support we get from you guys is exemplary.” Deanne Rawlins
“Professionalism at its highest standard. I would recommend W&L. We have utilised many of its services and have referred other services to W&L. I continue to use these services as required with great leadership by Nick Heywood-Smith.” Murray Mallee Community Health Services
“We have used the physiotherapy services of Wellness & Lifestyles for the past two years. We have always found them professional, responding to residents’ needs in a timely manner and are prepared to work closely with our staff. We have utmost confidence in the service that is provided.” Hahndorf Residential Care Services
“Responsive service. Diverse and professional. Excellent therapists to date. Very prompt/educative. Understanding of aged care.” Southern Cross, Fullarton Hostel
“Very happy with service. Especially now computerised documents are available.” ECH-Marten Residential Care Centre
“Have been using the physiotherapy service on sessional basis. The therapist has adapted to our environment and has been quick to respond to our requests.” Resthaven – Craigmore
“The service has always responded to our needs promptly and the therapists provided are of a high calibre. Thanks.” Minda Incorporated
“The services we receive are excellent, professional and add value to the service we offer to our residents.” Aminya Village Hostel
“The physiotherapist who provides a service to us is wonderful with clients, provides us with physio plans that are resident/nurse friendly. She is obliging and thorough. I haven’t personally met ‘our’ podiatrist. Residents speak well of the service, notes are clear. We are very happy with services provided by Wellness & Lifestyles.” Meningie Hospital & Aged Care Facility
“Four months ago, two physiotherapists worked at our site – a survey was conducted by the site on the relief staff. All clients (11) returned a very favourable report on their performance as service providers.” ECH – Bellevue Therapy Services
“I have been very happy with bookings and the allied health I have had onsite. They (W&L) are very professional and have worked well in the team.” Life Care Therapy Services
“Our physio is a valuable part of our team at Walkerville.” ECH – Walkerville Residential Care Facility
“Communication has improved with the introduction of new key staff. Your organisation has listened to what our needs and preferences are and addressed these issues in relation to time of service et al. Currently I am very happy with your therapist’s input to resident assessment and manual handling training, staff input, etc.” Kooluna Nursing Home
“Resident commented re therapist’s first visit to Anaster: Very pleasant and efficient service!” Anaster Residential Care
“Excellent services available that are flexible, who have a sound knowledge and understanding of the aged care sector.” St. Anna’s Residential Care Facility
“Therapist is excellent. Effective communication skills. Excellent interaction with the residents and staff. Treatments are appropriate and effective. Flexible with time and private appointments. Documentation is accurate and user-friendly.” Labrina Village
“The service (physio) being provided has been thorough and physiotherapist has attended to residents’ needs in a professional manner. Ongoing education to staff was beneficial to continue with maintaining residents’ needs.” ECH – Carinya Residential Care
“Podiatrists you have sent us are excellent. I also like the way you forward copies of their registration. It is very good for our quality systems.” All Hallows-Anglicare
“Staff appreciate the support given.” LifeCare – Aldinga Beach Court
“Happy with physio services and auditing system.” Pennington Aged Care village
“We are very happy with the reviews provided and the commitment shown towards our residents. Communication is very good. Residents are also happy with services provided.” Wynwood Nursing Home
“We are very happy with the service. Staff are very professional and timely in the service delivery.” Tailem Bend District Hospital
“Very happy with service. Physio works as part of the team and not isolated.” Salisbury Gardens Aged Care
“Positive comments from all areas re physiotherapist and podiatrist. Their clinical work, paperwork, follow-ups, reviews are good and attended to residents as asked. Staff in St. Iakovas (high care dementia) very happy with their care to the dementia residents. Occasional visits from speech pathologists and aromatherapists have demonstrated positive feedback. I have not received any negative feedback re W&L staff.” St. Basil’s Homes (SA), Aegean Village
“Very pleased with podiatry services being used.” Dunbar Homes
“Podiatry services are working well. There is a mutual understanding of requirements and these are achieved.” Brighton Aged Care
“Services given to us include physio & podiatry on a regular basis. Very pleased with both, staff fit in well, have a good knowledge base, and provide us with quality documentation. Both staff members are friendly and reliable.” Southern Cross, Mount Carmel Hostel
“The service we are provided for by the physiotherapist area covers the requirements of aged care.” Disability Services SA – Aged Care
“Physio/podiatry and speech pathology services competent. Service provided is professional and prompt.” Karingal Nursing Home
“We have found the hot tips a great additional training tool for all staff. We leave them in the staff room, kitchen and office and find staff reading and discussing them. The information they contain is simple to understand and supports our ongoing education and expectations of staff.” St. Louis Nursing Home
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