Wellness & Lifestyles Australia (W&L) is committed to its quality management system and became a certified quality endorsed company in 2008 with SAI Global (AS/NZS ISO 9001:2008).

We proudly display our 5 ticks!

W&L is committed to total quality management.  Our initiatives include:

• Onsite qualitative data collection from management.
• Onsite audits of the documentation system.
• Quantitative customer feedback surveys.
• Staff exit surveys.
• Staff ‘business as usual’ satisfaction surveys.
• Staff entry surveys.
• Staff qualitative discursive data collection.
• Regular performance appraisals and competency evaluation of existing staff.
• Swift response to quality issues.

Extract from recent SAI Global Audit Report

The Owner/Director and other staff in key positions were able to demonstrate vigorous participation in the implementation and maintenance, and improvement of the System.  Many of the processes are well established within the Company and meet the requirements of the Standards.  The various reviews and meetings involving all internal and selected external stakeholders indicate the effective management and control over the Company’s activities.  Meetings have been held within the Company with the primary purpose of gaining feedback and imparting continuous improvement initiatives at a company and service delivery level.  There is an effective information flow existing within the organisation.

W&L’s Quality Policy

Wellness & Lifestyles Australia (W&L) is a team of allied health care professionals that specialise in aged care.  It is the market leader in the provision of mobile allied health services in South Australia and its core business is aged-focussed services.  It provides on-site affordable therapy services that are tailored to meet the individual needs of each client or facility.

It is its vision to be the industry leader and the benchmark in aged care therapy services in Australia and to make sure all aged Australians have access to quality allied health services, when and where required, to optimise health and wellbeing.  It is strongly committed to providing high quality service to all of its new and existing customers, supplying ‘best in class’ services that surpass needs.

W&L’s mission is to improve the quality of elderly people’s lives.  Its services include:

• Physiotherapy
• Podiatry
• Speech pathology
• Dietetics
• Diabetes education
• Occupational therapy
• Psychology
• Physiotherapy assistants/aides
• Diversional therapy
• Aromatherapy
• Natural therapies
• Massage
• Exercise physiology
• Educational training
• Staff Wellness Program
• Locum services
• Medicare billing
• Aged Care Funding Instrument documentation

W&L believes in a holistic ‘wellness’ approach for its clients and giving ‘lifestyle’ choices to its therapists and ensuring that all employees and subcontractors within the organisation are working collaboratively towards the same objectives.

W&L has adopted a world best practice Standard in Management, AS/NZS ISO 9001:2008, to assist in achieving its vision and objectives.  Management are committed to comply with that Standard and to continually improve the effectiveness of the Quality Management System.  W&L’s vision and objectives are communicated and understood within the organisation and are regularly reviewed for continuing suitability.

Nick Heywood-Smith
Director
(January 2009)

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