W&L is a leader in mobile healthcare by way of an unparalleled focus on customer service. W&L is known as having a fun and family-type culture with a focus on employee happiness. Please check out the W&L Family’s 10 Core Values before applying! They are the heart and soul of our culture and central to how we do business.

W&L Family Core Values

As we grow as a company, it has become more and more important to explicitly define the core values from which we develop our culture, our brand, and our business strategies. These are the ten core values that we live by:

1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More With Less
9. Be Passionate and Determined
10. Be Humble

At W&L, anything worth doing is worth doing with WOW.

To WOW, you must differentiate yourself. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver. We are not an average company, our service is not average, and we don’t want our people to be average. We expect every employee to deliver WOW. Whether internally with co-workers or externally with our customers and partners, delivering WOW results in word of mouth referrals. Our philosophy at W&L is to WOW with service and experience. We seek to WOW our customers, our co-workers, our vendors and our partners.

Part of being in a growing company is that change is constant.

If you are not prepared to deal with constant change, then you probably are not a good fit for the company. We must all learn not only to not fear change, but to also embrace it enthusiastically, and perhaps even more importantly, to encourage and drive it. We must always plan for and be prepared for constant change. Most of the changes within W&L will be driven from the bottom up — from the people who are on the front lines and closest to the customers and/or issues. Never accept or be too comfortable with the status quo. W&L will always try to respond quickly enough and adapt to change. We are ever evolving. If we want to continue to stay ahead of our competition, we must continually change and keep them guessing. They can copy our services, our business model, and the education website, but they cannot copy our people, our culture, or our service. As long as embracing constant change is a part of our culture, they will not be able to evolve as fast as we can.

At W&L, We’re always trying to create Fun!

One of the things that makes W&L different from a lot of other companies is that we value having fun. We don’t want to become one of those big companies that feels corporate and boring. We want to be able to laugh at ourselves. We look for both fun and humor in our daily work. Our company culture is what makes us successful, and in our culture, we celebrate and embrace our diversity and each person’s individuality. We want people to express their personality in their work. This encourages people to think outside the box and be more innovative causing employees to be more engaged in the work that they do.

At W&L, we think it’s important for people and the company as a whole to be bold and daring (but not reckless).

We do not want people to be afraid to take risks and make mistakes. We believe if people aren’t making mistakes, then that means they’re not taking enough risks. Over time, we want everyone to develop his/her gut about business decisions. We want people to develop and improve their decision-making skills. We encourage people to make mistakes as long as they learn from them. Creativity will  allow us to rise above and stay ahead of the competition.

At W&L, we think it’s important for employees to grow both personally and professionally.

It’s important to constantly challenge and stretch yourself and not be stuck in a job where you don’t feel like you are growing or learning. We believe that inside every employee is more potential than even the employee himself/herself realizes. Our goal is to help employees unlock that potential. But it has to be a joint effort: you have to want to challenge and stretch yourself in order for it to happen.

If you’ve been at W&L for more than a few months, then one thing is clear: W&L is growing. We grow because we take on new challenges, and we face even more new challenges because we’re growing. It’s an endless cycle, and it’s a good thing: it’s the only way for a company to survive. Sometimes, it may seem that new problems crop up as fast as we solve the old ones (sometimes faster!), but that just means that we’re moving — that we’re getting better and stronger. Anyone who wants to compete with us has to learn the same things, so problems are just mile markers. Each one we pass means we’ve gotten better.

So there are no experts in what we’re doing. Except for us: we are becoming experts as we do this. And for anyone we bring on board, the best expertise they can bring is expertise at learning and adapting and figuring new things out — helping the company grow, and in the process, they will also be growing themselves.

Fundamentally, we believe that openness and honesty make for the best relationships because that leads to trust and faith.

We value strong relationships in all areas: with managers, direct team members, customers, vendors, business partners, and co-workers. Strong, positive relationships that are open and honest are a big part of what differentiates W&L from most other companies. A key ingredient in strong relationships is to develop emotional connections. The hardest thing to do is to build trust, but if the trust exists, you can accomplish so much more.

In any relationship, it’s important to be a good listener as well as a good communicator. Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most. As the company grows, communication becomes more and more important because everyone needs to understand how his/her team connects to the big picture of what we’re trying to accomplish.

Communication is always one of the weakest spots in any organization, no matter how good the communication is. We want everyone to always try to go the extra mile in encouraging thorough, complete, and effective communication.

At W&L, we place a lot of emphasis on our culture because we are both a team and a family.

We want to create an environment that is friendly, warm, and exciting. We encourage diversity in ideas, opinions, and points of view. The best leaders are those who lead by example and are both team followers as well as team leaders. We believe that, in general, the best ideas and decisions are made from the bottom up, meaning by those who are on the front lines and closest to the issues and/or the customers. The role of a manager is to remove obstacles and enable his/her direct team members to succeed. This means the best leaders are servant-leaders. They serve those they lead.

The best team members take initiative when they notice issues so that the team and the company can succeed. The best team members take ownership of issues and collaborate with other team members whenever challenges arise. We believe that the best teams are those that not only work with each other but also interact with each other outside the office environment. W&L has regular team ‘get togethers’ outside work. We are more than just a team though — we are a family. We watch out for each other, care for each other, and go above and beyond for each other because we believe in each other and we trust each other.

W&L has always been about being able to do more with less.

While we may be casual in our interactions with each other, we are focused and serious about the operations of our business. We believe in working hard and putting in the extra effort to get things done. We believe in operational excellence and realize that there is always room for improvement in everything we do. This means that our work is never done. In order to stay ahead of the competition, we need to continuously innovate as well as make incremental improvements to our operations, always striving to make ourselves more efficient, always trying to figure out how to do something better. We use mistakes as learning opportunities.

We must never lose our sense of urgency in making improvements. We must never settle for “good enough” because good is the enemy of great. While our goal is to become a great company, we also want to become the greatest service company in Australia. We set and exceed our own high standards, constantly raising the bar for competitors and for ourselves.

Passion is the fuel that drives us.

We value passion, determination, perseverance, and the sense of urgency. We are inspired because we believe in what we are doing and where we are going. We don’t take “no” or “that’ll never work” for an answer. Passion and determination are contagious. We believe in having a positive and optimistic (but realistic) attitude about everything we do because we realize that this inspires others to have the same attitude. There is excitement in knowing that everyone you work with has a tremendous impact on a larger dream and vision, and you can see that impact day in and day out.

While we have grown quickly in the past, we recognize that there are always challenges ahead to tackle.

We believe that no matter what happens we should always be respectful of everyone. While we celebrate our individual and team successes, we are not arrogant nor do we treat others differently from how we would want to be treated. Instead, we carry ourselves with a quiet confidence because we believe that, in the long run, our character will speak for itself.